Privacy Policy

This Privacy Policy ("Policy") describes how dons55 ("we", "us", "the Operator", "the Platform") collects, processes, stores, shares and protects personal information relating to users ("you", "User", "Player") of the website accessible at https://dons55.cam and all associated services.

dons55 is an online gaming and sports betting platform serving players across multiple jurisdictions, with a significant user base in Pakistan including players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. We are committed to handling your personal data responsibly, transparently and in accordance with the data protection standards applicable under our licensing framework.

By registering an Account or otherwise using the dons55 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein. This Policy should be read alongside our Terms & Conditions.

If you do not agree with this Policy, you must not use the Platform or provide us with any personal information. You may contact us at any time to ask questions, withdraw consent or exercise your data rights as described in Section 11.

For the purposes of this Policy, the following terms shall have the meanings set out below:

dons55 collects the following categories of Personal Data, depending on how you interact with the Platform:

3.1 Registration & Identity Data

• Full legal name
• Date of birth
• Email address
• Residential address
• Username and encrypted password
• Mobile telephone number (if provided)
• Nationality and country of residence

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., CNIC, passport, national identity card)
• Proof of address documentation (e.g., utility bill, bank statement)
• Source-of-funds documentation (where required by AML obligations)
• Facial biometric verification data where used in automated KYC systems (processed by our third-party KYC provider)

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method references (e.g., partial account identifiers — we do not store full card numbers)
• Account balance and wagering history
• Bonus and promotional transaction records

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system and browser
• Session duration, page views and navigation paths
• Error logs and crash reports

3.5 Communications Data

• Content of support chat sessions, email correspondence and feedback submissions
• Marketing preference settings and email open/click records (where applicable)

We collect Personal Data through the following mechanisms:

1. Directly from you when you register an Account, complete KYC, make a deposit or withdrawal, contact support, or participate in a promotion.
2. Automatically as you use the Platform — through cookies, server logs, analytics tools and session-monitoring technologies that record technical and usage data.
3. From third-party service providers including KYC and identity verification platforms, fraud detection services, and payment processors — where they provide data to us for verification or security purposes.
4. From public sources where permitted by applicable law for fraud prevention or AML compliance purposes (e.g., sanctions screening databases).

Where the laws of the Operator's licensing jurisdiction require a lawful basis for each Processing activity, dons55 relies on the following grounds:

dons55 uses your Personal Data strictly for the following purposes:

• To create, maintain and manage your Account, including processing deposits, withdrawals and bonus awards.
• To verify your identity, age and eligibility in compliance with KYC and AML requirements — including verification of CNIC or passport documents provided during registration.
• To detect, prevent and investigate fraud, money laundering, bonus abuse and other prohibited conduct on the Platform.
• To administer the responsible gambling tools available on your Account, including applying limits, cooling-off periods and self-exclusion where requested or required.
• To provide customer support, including processing complaints, queries and feedback submitted to our support team.
• To send you service communications — account notices, verification requests, security alerts and policy updates.
• To send you marketing communications where you have opted in, and to manage your communication preferences when you opt out.
• To improve the Platform through analysis of usage data, session patterns and player feedback.
• To comply with our legal obligations under the applicable licensing framework, including reporting requirements imposed on licensed gaming operators.

dons55 does not sell your Personal Data to third parties. We may share your data only in the following circumstances and with the following categories of recipient:

1. Payment Processors: We share transaction data with third-party payment processors to facilitate deposits and withdrawals. These processors are bound by contractual data protection obligations.
2. KYC & Identity Verification Providers: We share identity document data with licensed verification service providers to fulfil AML and age-verification obligations. These providers process data under their own privacy frameworks, which are contractually required to meet equivalent data protection standards.
3. Fraud Prevention Services: We may share data with fraud-detection platforms and shared industry databases for the purpose of identifying and preventing fraudulent or criminal activity.
4. Regulatory Authorities: We may disclose your data to licensing regulators, law enforcement agencies or other competent authorities where legally required to do so — for example, in response to a court order or regulatory investigation.
5. Professional Advisors: Legal, audit and compliance advisors may access Personal Data under obligations of professional confidentiality.
6. Business Transfers: In the event of a merger, acquisition or sale of all or part of the Operator's business, Personal Data may be transferred to the successor entity, subject to equivalent data protection commitments.

In all cases, data sharing is limited to what is strictly necessary for the specified purpose, and recipients are required to maintain confidentiality and appropriate security standards.

dons55 retains your Personal Data for as long as necessary to fulfil the purposes for which it was collected, and in any event for the minimum periods required by applicable law and our licensing obligations. In general terms:

• Account and identity data is retained for the lifetime of your Account plus a minimum period after closure, as required by AML and licensing regulations (typically five to seven years from the date of last account activity or closure).
• Transaction records are retained for a minimum of five years for financial regulatory compliance purposes.
• KYC documentation is retained for the period specified by our licensing authority and AML obligations.
• Support communications are retained for a reasonable operational period necessary to resolve disputes and respond to regulatory enquiries.
• Marketing data is retained only for as long as your consent is valid. Withdrawing consent triggers removal from active marketing lists, though your contact data may be retained on a suppression list to honour your opt-out preference.

Upon the expiry of applicable retention periods, your Personal Data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

dons55 uses cookies and similar tracking technologies to operate the Platform, improve user experience and analyse usage patterns. The following categories of cookies are deployed:

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair Platform functionality. Disabling analytical or marketing cookies will not affect your ability to use core features.

dons55 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS/SSL Encryption: All data transmitted between your device and the Platform is encrypted using 256-bit Transport Layer Security (TLS) protocols.
• Encrypted Storage: Sensitive personal and financial data is stored in encrypted form in secure, access-controlled environments.
• Access Controls: Internal access to Personal Data is restricted to authorised staff who require it to perform their duties. Access is governed by role-based permissions and audit logging.
• Two-Factor Authentication: Account-level two-factor authentication (2FA) is available to all Users and is strongly recommended.
• Third-Party Security Audits: Our Platform and data handling practices are subject to periodic security review.

Whilst we take all reasonable precautions, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying us promptly if you suspect any unauthorised access to your Account.

Subject to the laws applicable under our licensing framework, you have the following rights in respect of your Personal Data held by dons55:

To exercise any of the above rights, contact our support team as described in Section 16. We will respond within a reasonable period. We may need to verify your identity before processing a data request.

dons55 is strictly an adults-only platform. Access is restricted to persons aged 18 years or older — or the higher minimum age required by the operator's licensing jurisdiction or applicable local law.

We do not knowingly collect or process Personal Data relating to minors. If you are a parent or guardian and believe that a minor in your household has registered or provided data to dons55, please contact us immediately using the details in Section 16. Upon verification, we will promptly close the Account, delete any associated data and process any eligible balance return in accordance with our Terms.

We utilise age verification mechanisms during registration, including KYC document checks, to minimise the risk of under-age access. However, ultimate responsibility for access-control in shared households lies with adults in those households.

dons55 operates internationally, and your Personal Data may be transferred to, stored in or processed in countries outside your country of residence — including the jurisdiction in which the Operator holds its gaming licence and the locations of our third-party service providers.

Where such transfers occur, we take steps to ensure that the receiving party provides an adequate level of data protection through one or more of the following mechanisms: contractual data transfer agreements incorporating standard data protection clauses; adequacy decisions by relevant regulatory bodies; or equivalent binding commitments.

By using the Platform, you consent to your Personal Data being transferred internationally for the purposes described in this Policy.

The dons55 Platform does not contain links to external websites. However, certain functional services embedded within the Platform — such as live casino game studios, payment gateways and analytics tools — are provided by third parties operating under their own privacy policies. When you interact with these embedded services, the relevant third-party provider may collect data directly, subject to its own privacy framework.

dons55 is not responsible for the privacy practices of third-party service providers. We select providers based on their ability to meet equivalent data protection standards and require them to process your data only as instructed and in compliance with applicable data protection law.

dons55 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered Users via the email address on file or through a prominent notice on the Platform before the changes take effect.

The "Effective Date" at the top of this page reflects when the current version came into force. We recommend reviewing this Policy periodically. Continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised terms, you should close your Account and request withdrawal of any eligible balance before the revision takes effect.

If you have any questions about this Privacy Policy, wish to exercise a data right, or need to report a potential data breach involving your Account, please contact our support team:

Where your query concerns a complaint about our data handling practices that cannot be resolved through direct contact, you may have the right to escalate the matter to the relevant supervisory authority under the laws of the Operator's licensing jurisdiction.